You will know your payment has been successful if you receive an instant order confirmation email detailing your order. Once your order is packed and dispatched, we will send you another email with a unique tracking number and a link where you can track the delivery of your order to your door.
How do I know my order has been placed successfully?
Can I cancel my order?
Can I edit my order?
We can generally make changes to the billing address, delivery address and contact number on your order if we receive a request to do so prior to shipping your order. Unfortunately, we are unable to edit the item, size, colour or quantity of an item or items on your order.
Why have I recieved an email saying that my order has been cancelled?
I have received my order but an item is missing, what do I do?
Sometimes we might need to source items on your order from different locations to make sure we can track down everything for you. This means that sometimes we don't send everything you've ordered at the same time. If your order has been sent separately, you will receive multiple tracking emails and will be able to track each item online via the courier's website.
I have recieved my order but an item is incorrect, what do I do?
While we make every effort to ensure that each item on our website is labeled just right and we ship it to you correctly, every now and then we get it wrong. If you have received an item different to the one you ordered, please contact us and we will be more then happy to resolve this for you.
I haven't recieved my order confirmation email, is everything okay with my order?
You should receive an order confirmation email as soon as your payment is successfully received. If you do not see your confirmation email in your inbox within a few hours of placing your order and it is also not in your junk mail folder, please contact us.
What is Afterpay?
Afterpay offers a convenient ‘buy now, pay later’ payment method, allowing a purchase to be paid for in four equal installments, due each fortnight, interest free.
Is Afterpay available to me?
To be eligible for Afterpay, you must:
- live in Australia
- be at least 18 years old
- have a valid and verifiable email address and mobile phone number
- use an Australian credit card to make the purchase
How is an Afterpay return processed?
Is there a cost to use Afterpay?
No, Afterpay is a free product. Afterpay will never charge customers interest, and the only fees applied are late fees if their scheduled payments are not paid on time. Late fees are $10 if a payment is overdue, with a further $7 applied if it is overdue for more than 1 week, totaling a maximum of $17 per overdue payment.
Is Afterpay secure?
What are Afterpay's customer service details?
Afterpay's customer services can be contacted via email at firstname.lastname@example.org or by phone on 1800 665 509. These operate 24 hours a day, 7 days a week.
Are payments taken automatically from my account?
Afterpay will automatically take payment from you Visa or MasterCard on the due date. The scheduled payment dates can be seen in the confirmation email sent to your valid email address after you order was approved, or by logging in to your Afterpay account at afterpayit.com.au. To avoid late fees, simply ensure sufficient funds are available on your credit or debit card to ensure the payment is made successfully.
Which credit/debit card can I use to pay?
What are the late fees?
While Afterpay is free, late fees are charged if an automated payment fails. If an automatic payment fails, you have until midnight (AEDT in the summer months and AEST in the winter months) to make payment. After midnight, if that payment has not been made, you will incur a late payment fee of $10 and a further late fee of $7 if the payment is not made within one week (as stated in the Afterpay Terms), totaling a maximum of $17 per overdue payment.
How do I use a promotional code online?
To activate a promotional offer you will need to enter the code into the 'Promo Code' field in the 'Shopping Bag' section of the site. If you continue to have trouble redeeming the offer please contact us for further assistance.
How long will it take to receive my order?
Do I need to sign for my delivery?
What happens if my parcel is lost?
Do you offer international shipping?
Yes, please check out our International shipping table for delivery times and costs.
Returns & Exchanges
I'm returning my online order, how will I receive my refund?
Can I send my item back to your online team for an exchange?
If you would like to exchange the size of an item, our online team will happily facilitate this wherever possible (we will make every attempt to contact you if this is not possible). If you'd like an exchange for a different item, you'll need to head into any of our retail stores with your proof of purchase. Unfortunately we don’t current offer exchanges on international orders.
Do you refund sale items?
Yes we do. Please refer to our returns page for details on returns.
I bought an item online but it is faulty, what can I do?
Will my postage be refunded if my items are damaged or faulty?
If your item is damaged or faulty and we arrange with you to return it to our online warehouse, we will refund your postage costs provided you provide a receipt for these postage costs.
How long will it take for my e-voucher to arrive?
Can my e-voucher expire?
Can an e-voucher be refunded?
Can I buy an e-voucher if I live outside Australia?
Yes, E-vouchers can be purchased in USA, Australia, New Zealand, Japan, Canada, UK and Europe. They can only be used in the country and currency of issue.
What do I do if I have forgotten my password to my account?
If you've forgotten your password click the link below and follow the instructions. Once you have requested a new password please allow up to 30 minutes to receive this via email.